Privacy Policy

Piano Labs is operated by:

Pinner Music Academy Ltd
43 West End Lane
Pinner
HA5 1BU

For privacy-related enquiries, please contact:

support@pianolabs.co.uk

We may collect and process the following information when you use our website, booking forms or learning platform:

• Parent or guardian name
• Child's first name
• Email address
• Phone number
• Lesson booking information
• Payment and billing information
• Practice notes and lesson progress data
• Communications sent to us by email or contact forms
• Basic website usage information through cookies or analytics tools

We do not knowingly collect unnecessary sensitive personal data.

We use personal information to:

• Manage lesson bookings and enquiries
• Provide piano lessons and related services
• Process payments and subscriptions
• Communicate about lessons, scheduling and progress
• Provide access to the Piano Labs platform
• Improve our services and website experience
• Meet legal, safeguarding and accounting obligations

Under UK GDPR, we rely on the following lawful bases for processing personal information:

Contract

Where processing is necessary to provide lessons, manage bookings or deliver Piano Labs services.

Legitimate Interests

Where processing is reasonably necessary for operating and improving Piano Labs, communicating with families, and maintaining the smooth running of lessons and systems.

Legal Obligation

Where we are required to retain or process information for legal, tax, safeguarding or regulatory purposes.

Consent

Where consent is required, such as for optional marketing communications or certain cookies.

Payments are processed securely through third-party payment providers such as Stripe. We do not store full payment card details on our own systems.

Please refer to Stripe's own privacy policy for information about how payment data is handled.

We do not sell or rent personal information to third parties.

We may share limited information with trusted third-party providers where necessary to operate Piano Labs, including:

• Payment providers
• Website and hosting services
• Email and communication platforms
• Scheduling and lesson management systems

These providers only receive the information necessary to provide their services.

Some providers may process or store information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

Information is stored using secure third-party platforms and systems appropriate for operating the Piano Labs service.

We retain personal information only for as long as reasonably necessary to:

• Provide lessons and related services
• Maintain accurate business and lesson records
• Meet legal, safeguarding, tax and accounting obligations
• Resolve disputes or enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Piano Labs lessons are designed for children, but lesson bookings and accounts must be managed by a parent or guardian.

We only collect information about children where reasonably necessary to provide lessons and related services.

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Object to certain types of processing
• Restrict processing in certain circumstances
• Request transfer of your data
• Withdraw consent where consent is relied upon

To make a request, please contact:

support@pianolabs.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

https://ico.org.uk

The Piano Labs website may use cookies or analytics tools to improve website functionality and understand how visitors use the site.

You can control cookie settings through your browser preferences.

We may update this Privacy Policy occasionally to reflect operational, legal or service changes.

The latest version will always be available on the Piano Labs website.

For any privacy-related questions, please contact:

support@pianolabs.co.uk